Warranty Information
Please read full UGG.com Limited Warranty Policy for complete terms and conditions.
UGG Limited Warranty
We stand behind our UGG® footwear. UGG® warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser. We strongly encourage you to include a copy of your proof of purchase to confirm the product is within one year of the purchase date to be eligible under our warranty policy. If you do not include your proof of purchase, your product will be evaluated by its manufacturing date. If found eligible under our warranty policy, you will receive a credit for the item (see below for additional details).
Please note, items sent under warranty will not be repaired. If you are interested in repair options, please visit our UGGrenew page for more information.
How do I start the warranty return process?
Start on our return page. After filling out our Warranty Claim form, you should expect to receive a return shipping label within one to two business days if eligible.
Warranty Covers Authentic Products
Applies to authentic products purchased directly from www.ugg.com, through our call center, at one of our UGG retail stores, or from an authorized UGG retailer. Because we are unable to control the quality of our products sold by unauthorized sellers, this warranty does not apply to products purchased from unauthorized sellers unless otherwise prohibited by law.
Not Covered by Warranty:
Item(s) over 1-year-old from the date of purchase
If your item is outside of our warranty timeframe, check out our UGGrenew program for repair services!
Normal wear and tear.
Accidental damage.
Accidental damage includes, but is not limited to, damage caused by pets, direct heat, food, arts and crafts supplies, inclement weather, natural phenomena, playground equipment, sharp objects, etc.
Water damage.
Sheepskin Is a Natural Material:
- Color may vary.
- Don’t get sheepskin wet. Exposure to moisture can permanently damage sheepskin.
How to care for and clean your UGG® products.
UGG® will offer a credit in the amount of the purchase price of the product, if eligible under our warranty policy. This credit does not expire. Please note that if a site credit is provided as a result of this evaluation, such credit will be eligible for use during checkout on future purchases. Items returned for defect evaluation will be processed in the order they are received.
There are no warranties that extend beyond those stated herein. Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall UGG® be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract, or strict liability. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
What Happens If My Warranty Claim Is Not Accepted?
If you submit a warranty claim and we deem that your product is no longer eligible to be covered under our warranty, you will not be emailed a return label and you will not be able to return your product to us.
What Can I Do If My Item Is Not Covered Under Warranty?
You still have options! Check out our UGGrenew program for authorized repair and cleaning services for your favorite Classics.
CHINA RESIDENTS:
“Three Guarantees” Warranty Policy
A.1 “Three Guarantees” Term
The “Three guarantees” period is 3 months, from the date of purchase on receipt or invoice.
A.2 “Three Guarantees” Content
A.2.1 Guarantee for Return:
- a) Any of the quality problems in the first month, such as broken bottoms, broken heel, broken upper, broken side;
- b) The shoes are supposed to be exchanged but are unable to do so due to some reasons.
- c) If the repair is invalid twice in the first month, the depreciation fee may be charged at 0.5% of the original selling price at our discretion and accept the return.
- d) The shoes are not matched in pairs, inconsistent sizes, or exposed nail tips inside the shoes.
A.2.2 Guarantee for Exchange:
- a) In the first week, delamination occurs (upper separated from outsole, or bonding gap over 2cm in length or 0.5cm in depth), upper leather damaged, upper blooming, lining color bleeding severely.
- b) If the repair is invalid twice in the first month, shall be exchanged
A.2.3 Guarantee for Repair:
- a) In the first week, delamination occurs (upper separated from outsole, or bonding gap over 2cm in length or 0.5cm in depth), upper leather damaged, upper blooming, lining color bleeding severely.
- b) If the repair is invalid twice in the first month, shall be exchanged
A.3 “Three Guarantees” Implementation
A.3.1 Where b-grade products, processed products, or improperly worn or maintained by the consumer (e.g.: wearing in rainwater, water wash, contact acid, alkali, oil, hard objects, etc.) or intentional damage are not included in the “Three guarantees” range.
A.3.2 “Three Guarantees” certificate is the receipt or invoice of the purchase, and “Three Guarantees” is implemented according to the national “Product Quality Liability Act” and the relevant local regulations, the distributor is responsible for the implementation of the “Three guarantees” for consumers; the responsibility of the producer or supplier if any can be then recovered by the distributor to the producer or supplier.
Authorized UGG® Dealers
UGG® offers a manufacturer’s limited warranty for products purchased from its authorized dealers. UGG® does not offer a manufacturer’s limited warranty for products purchased from anyone who is not an authorized dealer, and it does not offer rebates or other special opportunities for products purchased from anyone who is not an authorized dealer.
eBay Sellers/On-Line Auctions and Trade Boards
UGG® does not authorize any of its dealers to sell on eBay, or any other online auctions or trade boards. UGG’s agreements with its dealers prohibit sales on auction sites. Accordingly, UGG® does not offer its limited warranty or rebates for products purchased on these sites and will not assist with the resolution of any disputes including assistance with PayPal refund requests.