Payment Information
What currency are prices listed in?
Our prices are listed based on regional, local currency.
Please check which UGG regional website you are on before making a purchase with your preferred currency.
How are payments authorized and charged?
Once you place your order, there is an authorization for the order total placed on your method of payment. You are not charged until your order ships.
Is there a charge difference if my items ship separately?
Nope! Even if your items ship in separate packages, the total amount charged to your payment method will equal the order total amount you were given on the Order Confirmation page.
When am I charged if my items are on backorder?
You’ll be happy to hear that regardless of your order status, your payment will not be charged until your order has shipped.
Credit Cards:
All credit cards are verified with the billing address registered to the card.
Pro tip: enter your name and address exactly as it is associated with your card account, otherwise your order could be canceled.
Heads up—payment authorizations to cards issued in countries other than the United States may be subject to different processing times and additional verification. Individual banks and credit card processors may vary how charges against authorizations are handled and how quickly authorizations are voided on canceled orders.
Does UGG price match?
UGG does not price match with other retailers or websites.
But! If you purchased an item directly from our website (UGG.com) and the price decreases within 30 days of your purchase, we are happy to price match.
Please contact our Customer Care team to see if your item is eligible:
Heads up: it must be the same style number and color. Price matches are not eligible for items that are temporarily offered as part of a promotional event.
What methods of payment does UGG accept?
We accept major credit cards including American Express, MasterCard, Visa, and Discover Card. We also accept payment through services such as PayPal, ApplePay, and Afterpay.
When using your credit card, please provide your credit card billing address if different from the shipping address and your phone number(s). If the billing address or the security code does not match what is on file with your bank, if authorization is not given for any reason, or if the issuing bank cannot support verification efforts, we reserve the right to cancel the order without notification. In most cases, “virtual credit cards” and prepaid cards cannot be verified. We do not recommend these types of payments on your UGG orders.